SHIPPING

Overview

	SHIPPING COST	DELIVERY TIME
WITHIN BENELUX, FRANCE, GERMANY, AUSTRIA	€ 5 Free for orders over € 40	2 to 4 working days
OUTSIDE BENELUX, FRANCE, GERMANY, AUSTRIA - AND WITHIN EUROPE	€ 12 Free for orders over € 40	5 to 10 working days

 

Delivery time

Any order placed on www.couleursdenoir.com will be delivered within the maximum period of 30 days following the order confirmation. The standard delivery period is two to four working days for orders within the Benelux, France, Germany, and Austria. No deliveries are made on Sundays and public holidays. Orders outside this area and in Europe are delivered within five to ten working days.

If an order is placed and the desired products are temporarily unavailable, partial delivery will be made. When the missing product is available again, it will be automatically resent to the addressee's indicated address. This partial shipment cannot be cancelled. In the event that a product is permanently out of stock after the time of the order, a refund will be issued for the product in question.

ATTENTION: If the order is returned to the sender (being Couleurs de Noir) due to absence during the offer or a wrong delivery address, Couleurs de Noir reserves the right to charge new shipping costs to the purchaser when the order is resent. If the package is returned to the sender a second time, it will not be resent to the purchaser and the total amount of the order will be retained by Couleurs de Noir.

Shipping costs

Any purchase that has an orderamount above €40, excluding shipping costs, is shipped for free regardless of the location.

Orders below this amount placed

• within the Benelux, France, Germany, and Austria are shipped at €5.
• outside this area and within Europe are shipped at €12.

Couleurs de Noir is not responsible for additional taxes and/or duties of the destination country. The buyer will be held responsible for all restrictions, duties, taxes and other charges imposed by the destination country. Under no circumstances shall Couleurs de Noir be responsible for import duties, taxes, or customs charges.

When the order arrives in the buyer's country and the buyer refuses to accept the package, or no attempt is made to claim the package, Couleurs de Noir reserves the right to abandon the package and cannot be held responsible for a refund.

Order picking

Orders placed at www.couleursdenoir.com are shipped via our logistics partner (see below). Each order is handled at the logistics centre within three working days after ordering. Picking times are Monday to Friday, from 2 pm to 4 pm, excluding public holidays.

Orders are handled in our warehouse:

DistriMedia for Couleurs de Noir
Schoenstraat 14
9140 Temse
East Flanders, Belgium